Make an Online Appointment

Please fill in the form below to make an online appointment.


  1. The lead time to make an online appointment is four (4) working days, excluding the day of application. During peak periods, the required lead time may take more than 4 working days.
    Note: As we are experiencing high demand due to the release of new BTOs, appointment for some areas may take longer than usual to be fulfilled.
  2. All appointment slots are subject to availability. After your online application on your preferred appointment date/time, we will contact you via the provided phone number to confirm the appointment by the next working day of your online application. A longer time may be taken during peak periods.
  3. Our online application processing hours, excluding Sundays and Public Holidays are as follows:

    Mon to Fri:      8:30am to 4:30pm
    Sat:                      9:00am to 11:30am

    For emergencies like gas leak, supply interruption and low pressure, you can contact the 24-hour emergency hotline at 1800-752 1800.

  4. For your convenience, we accept service requests from the interior design company or the renovation contractor who has been appointed to act on your behalf.
  5. Online applications cannot be submitted more than two (2) months from the date of application.