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Privacy Policy

You are viewing City Gas’ website. Thank you for examining our privacy statement. We take your privacy seriously and we will only collect and use your personal data as outlined below.

This site may contain links to other sites whose data protection and privacy practices may differ from ours. We are not responsible for the content and privacy practices of these other websites and encourage you to consult the privacy notices of those sites.

If you have any comments or suggestions, or if you are not satisfied with the way in which we handle your enquiry or complaint, you may contact us (and our Data Protection Officer) by email at dpo@citygas.com.sg

To withdraw your consent for the collection, use or disclosure of your personal data at any time, please contact us at our email address above.

This Privacy Policy shall be governed by and construed in accordance with Singapore law.

Collection of Personal Data
You agree that we may collect the following data about you either directly from you, persons who we believe are your authorised representatives, from third parties, or from publicly available sources:

  • Identification, such as your name, NRIC number and passport number; and
  • Contact details, such as your telephone number, email address and residential address.

You must only submit to us information which is accurate and not misleading and you must inform us of changes. You can update your personal data anytime by contacting us at our email address above.

You can visit our website and browse without having to provide personal data.

We will only keep personal data for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

Use and Disclosure of Personal Data
The personal data we collect from you will be used, or may be shared with third parties (including related companies, third party service providers, and third party sellers), for some or all of the following purposes:

  • Providing services such as installing and servicing of gas appliances, installing gas pipes, managing gas supply, facilities management, technical support, attending to gas incidents, processing payment;
  • Responding to customer queries, responding to customer requests, notifying you of any updates relating to the subject matter of completed transactions, facilitating the completion of transactions and the use of our services, obtaining customer feedback and customer service audit;
  • Arranging appointments for services, sending reminder SMSes, responding to commercial servicing and emergency calls, verifying customer identity, administering your account (if any) with us;
  • Sending publications/newsletters containing news, promotions, launches, event invitations and advertisements of City Gas and its affiliates, conducting market research and surveys;
  • We may also use your personal data to send you marketing and/or promotional materials about our or third party sellers’ products and services from time to time. You can unsubscribe from receiving marketing information at any time by using the unsubscribe function within the electronic marketing material;
  • For compliance with applicable laws, regulations or industry codes, and for internal audit;
  • In exceptional circumstances City Gas may be required to disclose personal data, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health;
  • If you sign up for cooking classes, lucky draws and other activities organised by us, your personal data may be used or disclosed for the purposes of organising the activity, responding to queries and requests, notifying you of any updates and collecting feedback;
  • If you are a Professional Engineer/Licensed Gas Service Worker, your personal data may be disclosed to the Energy Market Authority or the Gas Association of Singapore to arrange dialogue sessions or seminars; and
  • If you have expressed an interest in joining us, we may use or disclose personal data which you have provided us (including your contact details and curriculum vitae) for the purposes of recruitment, including evaluation of your suitability, background screening, contacting you regarding your application, forwarding your application to our related entities for consideration, and sending you announcements of future career opportunities.

Accessing Your Personal Data
If you would like to view the personal data we have on you, please contact us at our email address above. We reserve the right to charge a reasonable administrative fee for retrieving your personal data records.

Security of Your Personal Data
To safeguard your personal data, all electronic storage and transmission of personal data are secured with appropriate security technologies.

Changes to the Privacy Policy
City Gas reserves the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on the Platform.

All contents © copyright 2016 City Gas Pte Ltd (as Trustee). All rights reserved
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