General

1) What is the difference between Town Gas and Piped Gas?
Both terms are inter-changeable. Town gas is given its name as gas is being piped to the town for street lightings and home usage since early times. Gradually the market also named town gas as piped gas as the gas is being transported via pipes and is not being compressed in bottles for consumption.

2) Is City Gas safe?
City Gas is safe. Gas supplied by City Gas comprises of properties that is lighter than air therefore it dissipates into the atmosphere in the event if there is a gas leak. With good ventilation in most kitchens, City Gas is safe for usage. Unlike City Gas, the properties for bottled gas are heavier than air and will sink and accumulate at ground level when there is a leakage from the bottle.

3) Why use City Gas rather than bottled gas?

1. Convenience
   - Continuous gas supply, no worries about running out of gas
   - We operate on 24/ 7 timeline. Customer Service
   
   
2. Safe & Reliable
   - We have a strong heritage of 147 years in supplying piped gas island-wide to households and businesses in Singapore
   - City Gas's piped town gas is lighter than air. It will rise and dissipate in the air if a gas leak appears.
   - No stranger entering into the house to replace any gas supply.
   
   
3. Clean and Hygenic
   - Piped gas requires no additional storage space, ensuring a clean and hygienic environment at all times.

4) Is there a minimum charge for using City Gas?
No. You only pay for the amount that is used.
The gas meter is read on alternate months - one month actual and one month estimated. Any discrepancies due to the estimation will be adjusted when the actual reading is recorded.

5) What should I do if I wish to make alterations to gas pipes or position of gas appliances?
You should only engage City Gas Pte Ltd or a Licensed Gas Service Worker (LGSW) for any installation or alteration of gas pipes.

6) What should I do if I suspect a gas leak?
- Turn off the gas valves
- Open windows and doors
- Do not on/off any switch
- Do not detect gas leak with a flame
- Call City Gas's 24-hr Customer Services Centre at 1800-752 1800

Gas Water Heater

1) Which is better - the gas water heater or the electric water heater?
It is more efficient to use the gas water heater as reported in The Straits Times dated 25 May, 2000. Following the recommendation of the National Energy Efficiency Committee (NEEC), HDB has announced that designs of its flats will be improved to extend existing gas pipes in the kitchen to encourage residents to switch from electric water heaters to gas water heaters.

2) Will it occupy a lot of space?
Gas water heaters are very compact and can be easily installed in the kitchen or service balcony. The gas water heater serves like a central heater as hot water supply can be piped to multiple points in your house.

3) Is it difficult to operate?
Gas water heaters are easy to use. As you turn on the hot water tap, the gas water heater senses the water flow and automatically ignites the burner in the heater to give you instant hot water. Gas supply will be automatically cut off when the hot water tap is turned off.

4) How do I adjust the hot water temperature?
The hot water temperature can be easily adjusted by using the hot and cold water mixer tap.

Gas Clothes Dryers

1) Is a Gas Clothes Dryer easy to operate?
Yes, the fully computerized control panel offers one-touch operation with programs to suit different fabric materials.

2) Are Gas Clothes Dryers safe?
Yes. Gas Clothes Dryer has a built-in sensor that can detect any flame failure and cut off gas supply immediately.

3) Is it is more costly to run on gas than electricity?
No. A Gas Clothes Dryer dries 6kg of clothes in 60 minutes at only cost of S$0.75* whereas an electric dryer dries 6kg of clothes in 120 minutes, at a cost of $1.08*. *Calculations are based on gas and electricity tariffs as at 1 April 2009.

4) Where can I install the Gas Clothes Dryer and does it occupy a lot of space?
A Gas Clothes Dryer is installed in well-ventilated areas such as the kitchen and service balcony. As it comes with a wall-mount rack, it can be stacked above the washing machine and hence saves precious floor space for other purposes.

5) What are the charges like for installing a Gas Clothes Dryer ?
For HDB flats, the standard installation fee is S$80. For private housing, a no-obligation site visit can be carried out upon request, after which a quotation will be provided.

6) Where can I purchase a Gas Clothes Dryer?
City Gas Gallery is the only retailer in Singapore that sells RD-600 CG Gas Clothes Dryer. Visit the gallery at 111 Somerset Road #01-10 today for a live demonstration. Alternatively, you may make an enquiry through your renovation contractor.

Installation and Maintenance Charges

1) Why is the introduction of gas supply turn-on/termination charges necessary?
The introduction of the gas supply turn-on or disconnection charge is necessary for City Gas to recover the labour and transport costs incurred for the works carried out by City Gas’ officers/contractors at the customers’ premises.

2) Why does City Gas impose a service charge on gas supply turn-on/ termination requests when similar services are offered free-of-charge for electricity and water supply?
Unlike electricity and water supply, a soundness test needs to be carried out on the customer’s gas installation before gas supply is turned on. This is to ensure that the gas installation is free from leaks when the gas supply is introduced into the premise. For gas supply termination, the gas meter will need to be disconnected and installation properly isolated to prevent gas leaks.

3) When will the new service charges be enforced?
The new gas supply turn-on/termination charges will be effective from 1 Apr 2008. Any turn-on/termination request received on or after 1 Apr 2008 will be imposed with the new charges.

4) Who will be affected?
All new and existing gas customers.

5) Will the new service charges be applied if I were to make or call prior to 1 Apr 2008 for an appointment to be scheduled on or after 1 Apr 2008?
No. The new service charges will be imposed for requests received from 1 Apr 2008 onwards.

6) What is the procedure of the gas supply turn-on?
The existing internal gas pipe installation is first tested to confirm the installation is leak-free. The gas meter is then installed and gas supply to the premise is turned on. The gas cooker will also be operated to confirm that it has a good burning flame.

7) What is the procedure of the gas supply termination?
The gas supply is isolated via the removal of the gas meter. The gas installation is properly plugged off to prevent unnecessary gas leaks.

) Is the gas supply turn-on charge to be imposed on top of the current standard gas pipe installation charge?
No. The standard gas pipe installation charge of $100/- (which covers extension of kitchen gas pipe and cooker connection) or $50/- (for gas cooker connection only) is already inclusive of gas supply turn-on. The new gas supply turn-on charge is to be imposed only if gas supply is required without any gas pipe-work extension or cooker connection, as in most condominium apartments.

9) Will the service charge be imposed on me if I were to apply for temporary gas supply termination due to renovation?
Temporary gas supply termination due to renovation usually involves the disconnection of gas cooker. The current standard $50/- charge applicable for the cooker disconnection includes the gas supply termination and removal of the gas meter. No further charge will also be imposed for the restoration of gas supply and gas cooker connection upon the completion of your renovation.

10) How will the service charges be billed?
The service charges will be reflected in the customer’s utilities bill under “Gas Supply/Termination Charge”.

11) How can I view the full list of standard gas installation charges?
Please visit our website, www.citygas.com.sg for a full list of standard gas installation service charges.

12) Where can I direct my further enquiries to?
For enquires, you may contact our Call Centre hotlines - 1800-CITYGAS / 1800-5551661 or write to us your enquiries/feedback through our City Gas’ website, www.citygas.com.sg.