Fast answers to common questions. Learn more about City Gas’ products and services here.
Is the gas supplied by City Gas safe?+-
City Gas piped gas is safe. Town Gas, which is primarily hydrogen gas, is lighter than air therefore it dissipates into the atmosphere in the event there is a gas leak. With good ventilation in most home kitchens, City Gas is inherently safe for domestic usage.
Why choose City Gas rather than bottled gas?+-
- We provide continuous gas supply, without the need to worry about running out of gas as compared to bottled LPG supply.
- Our customer service is available 24 hours a day, 7 days a week.
- Safe & Reliable
- With a strong heritage lasting 150 years, we are experienced in supplying piped gas island-wide to households and businesses in Singapore.
- City Gas’ piped town gas is lighter than air. It will rise and dissipate in the air in the event of a gas leak.
- Clean and Hygienic
- Piped gas requires no additional storage space, ensuring a clean and hygienic environment at all times.
Is there a minimum charge for using City Gas?+-
No, there is no minimum charge and charges are based only on the amount of gas that is consumed. The gas meter is read on alternate months – one month actual and one month estimated. Any discrepancies due to the estimation will be adjusted when the actual reading is recorded.
What should I do if I wish to make alterations to gas pipes or position of gas appliances?+-
You may engage City Gas or a Licensed Gas Service Worker (LGSW) for any installation or alteration of gas pipes.
What should I do if I wish to relocate the Gas Meter to outside my HDB unit?+-
You will need to engage a Professional Engineer (Mechanical) to assist you with the relocation of your gas meter. This has to be done in compliance with SCDF’s guidelines. For more information, please refer to the SCDF’s circular on gas meter relocation.
What should I do if I suspect a gas leak?+-
- Turn off the gas valves.
- Open all windows and doors.
- Do not turn on/off any switch.
- Do not attempt to detect gas leak with a naked flame.
- Call City Gas’s 24-hour Customer Services Centre at 1800-752 1800.
Gas Water Heater
Will the gas water heater occupy a lot of space?+-
Gas water heaters are very compact and can be installed in the kitchen or service balcony. The gas water heater serves like a central heater as hot water supply can be piped from the heater to multiple points in your house.
Is it difficult to operate?+-
Gas water heaters are easy to use. As you turn on the hot water tap, the gas water heater senses the water flow and ignites the burner in the heater to give you hot water. Gas supply will be automatically cut off when the hot water tap is turned off.
How do I adjust the hot water temperature?+-
The hot water temperature can be adjusted with the front panel control on the water heater, or by using the hot and cold water mixer tap.
Gas Clothes Dryers
Are Gas Clothes Dryers easy to operate?+-
Yes, the fully computerised control panel offers one-touch operation with programs to suit different fabrics.
Are Gas Clothes Dryers safe?+-
Yes. Gas Clothes Dryer has a built-in sensor that can detect if there is a failure to ignite a flame and reacts by cutting off the gas supply immediately.
Is it is more costly to run on gas than electricity?+-
No. A Gas Clothes Dryer dries 6kg of clothes in 60 minutes at a monthly cost of S$4.32* whereas an electric dryer dries 6kg of clothes in 120 minutes, at a monthly cost of $6.74*.
*Calculations are based on gas and electricity tariffs as at 1 August 2012.
Where can I install the Gas Clothes Dryer and does it occupy a lot of space?+-
The Gas Clothes Dryer is installed in well-ventilated areas such as the kitchen and service balcony. As it comes with a wall-mount rack, it can be stacked above the washing machine thus saving precious floor space for other purposes. Please contact our hotline for site survey prior to installation.
What are the charges like for installing a Gas Clothes Dryer?+-
The standard installation fees for the gas clothes dryer in HDB flats can be found here. For private housing, a no-obligation site visit can be carried out upon request, after which a quotation will be provided.
Where can I purchase a Gas Clothes Dryer?+-
Click here to view a list of our gallery outlets.
Installation and Maintenance Charges
Why are there charges for the turning on or termination of gas supply?+-
The charges imposed to turn on or terminate your gas supply is necessary for City Gas to recover the labour and transport costs incurred for the works carried out by City Gas’ officers/contractors at the customers’ premises.
What is the procedure involved to turn on the gas supply?+-
The existing internal gas pipe installation is tested to ensure the installation is leak-free. The gas meter is then installed and the gas supply to the premises is turned on. The gas cooker will also be operated to confirm that it has a good burning flame.
What is the procedure involved to terminate the gas supply?+-
The gas supply is isolated via the removal of the gas meter, after which it is plugged off to terminate the gas supply.
Is the charge for the turning on of gas supply imposed on top of the standard gas pipe installation charge?+-
No. The gas supply turn-on is included in the standard gas pipe installation or Gas cooker connection fees. The new gas supply turn-on fee is imposed if gas supply is required without gas pipe works or cooker connection. Kindly refer to the Rates and Charges link for the latest updated charges.
Will the service charge be imposed on me if I were to apply for temporary gas supply termination due to renovation works?+-
When carrying out renovation works within your premises, please ensure that the gas supply has been temporarily terminated and the gas meter is removed for safety reasons. The standard charge for the above work can be found in Rates and Charges. There will be no further charges imposed to restore your gas supply and gas cooker connection once your renovation works is completed. The charges will be reflected in your utilities bill under “Gas Supply/Termination Charge”.
How will the service charges be billed?+-
The service charges will be reflected on your utilities bill under “Gas Supply/Termination Charge”.
Where do I view the full list of standard gas installation charges?+-
The list of our rates and charges may be found here.
Where can I direct any further enquiries to?+-
For enquires, please contact us.
If the renovation works being performed on your premises requires a temporary termination of gas supply, there would often be a need to disconnect your gas cooker. The current standard $50/- charge applicable for the cooker disconnection includes the gas supply termination and removal of the gas meter. No further charge will also be imposed for the restoration of gas supply and gas cooker connection upon the completion of your renovation.